Privacy Policy

BedBugsBoston.us ("we," "us," "our," or the "Site") is committed to protecting the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bedbugsboston.us, including any related landing pages, forms, and digital properties.

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the terms outlined below. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect via the Site includes:

a. Personal Information

Personally identifiable information that you voluntarily provide to us when you fill out a contact form, request a quote, schedule an inspection, or otherwise contact us, including but not limited to:

• Full name
• Phone number
• Email address
• Mailing/service address (street, city, state, zip code)
• Details about your pest concern or property
• Preferred method of contact
• Preferred service date/time

b. Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs and exit pages
• Pages viewed and links clicked
• Date and time of visit
• Geographic location (city/region level)
• Device type (mobile, desktop, tablet)
• Click-through and interaction data

c. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and similar technologies to collect information about your browsing activity. These may include:

• Essential Cookies – Required for the Site to function properly.
• Analytics Cookies – Help us understand how visitors interact with our Site (e.g., Google Analytics).
• Advertising/Marketing Cookies – Used to deliver relevant advertisements and track campaign performance (e.g., Google Ads, Facebook Pixel, Microsoft Advertising).

You may disable cookies through your browser settings; however, doing so may affect the functionality of the Site.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

• To respond to your inquiries and fulfill your requests (e.g., scheduling a bed bug inspection, providing a quote)
• To connect you with licensed and qualified pest control service providers in the Boston, MA area
• To communicate with you regarding services, promotions, and updates
• To improve our website, content, and user experience
• To analyze website traffic and usage patterns
• To run targeted advertising campaigns and measure their effectiveness
• To comply with applicable laws, regulations, and legal processes
• To detect, prevent, and address fraud, security issues, or technical problems

3. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

a. Third-Party Service Providers

We may share your personal information with licensed, vetted pest control companies and service professionals in the Boston metropolitan area for the purpose of fulfilling your service request. When you submit your information through our Site, you understand and agree that your information may be forwarded to one or more third-party pest control providers who may contact you to offer their services.

b. Marketing & Advertising Partners

We may share non-personally identifiable or aggregated information with advertising networks and marketing partners, including but not limited to:

• Google (Google Ads, Google Analytics)
• Meta/Facebook (Facebook Ads, Facebook Pixel)
• Microsoft Advertising (Bing Ads)
• Other digital marketing platforms

c. Legal Obligations

We may disclose your information where required to:

• Comply with applicable law, regulation, or legal process
• Enforce our Site policies
• Respond to claims or legal proceedings
• Protect the rights, property, or safety of BedBugsBoston.us, its users, or the public

d. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4. THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by BedBugsBoston.us. We are not responsible for the privacy practices, content, or policies of any third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

5. DO NOT TRACK SIGNALS

Some browsers include a "Do Not Track" (DNT) feature. At this time, we do not respond to DNT signals. However, you may opt out of certain tracking as described in the "Your Choices" section below.

6. YOUR CHOICES AND RIGHTS

You have the following rights regarding your personal information:

• Opt-Out of Communications: You may opt out of receiving promotional emails or text messages by following the unsubscribe instructions included in each communication or by contacting us directly.
• Cookie Preferences: You may adjust your browser settings to refuse or delete cookies.
• Access and Deletion Requests: You may request access to, correction of, or deletion of your personal information by contacting us at the information provided below.
• Do Not Sell My Personal Information: If you are a resident of California or another state with applicable consumer privacy laws, you may have additional rights, including the right to opt out of the "sale" or "sharing" of your personal information. To exercise this right, please contact us at the information below.

7. CALIFORNIA RESIDENTS — CCPA/CPRA NOTICE

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information, including the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information
• Non-discrimination for exercising your privacy rights

To submit a request, please contact us using the details in the "Contact Us" section below.

8. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. CHILDREN'S PRIVACY

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page, and the "Last Updated" date will be revised accordingly. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: